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Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how VSM TOWING & RECOVERY LLC (“VSM Towing,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visitvsmtowingrecovery.com or contact us for towing, roadside assistance, or vehicle transportation services.

1. Information We Collect

When you contact us or request service, we may collect:

  • Your name, telephone number (including mobile number), and email address, if you provide them.
  • Your vehicle location and destination, vehicle make, model, and year, and a description of the problem or what you need.
  • The content of your communications with us by phone call, text message, or chat.
  • Information collected automatically when you use this website, such as IP address, browser and device type, pages viewed, and referring pages (see “Analytics and Cookies” below).

2. How We Use Your Information

  • To respond to and fulfill your towing, roadside assistance, or vehicle transportation request.
  • To communicate with you about your request by phone, text message, chat, or email.
  • To provide customer support and respond to inquiries.
  • To keep business records needed for billing, safety, and legal compliance.
  • To understand how our website is used and to improve it.

3. Calls, Chat & Text Messages (SMS)

Visiting this website or opening the chat does not automatically enroll you in text messages.Consent to receive text messages is never a condition of purchasing towing, roadside assistance, or vehicle transportation services.

Service messages. If you contact us or request service, we may call or text you about that request (for example, to confirm details, give dispatch or arrival updates, handle payment, or follow up). These messages relate only to your request.

Marketing messages. We send promotional text messages only if you separately and expressly agree to receive them. That choice is optional and separate from requesting service.

Mobile information: We do not share your mobile phone number or your text-message consent with third parties or affiliates for their own marketing or promotional purposes. We do share information with the service providers described below, who process it on our behalf to operate our communications.

Reply STOP to any text message to opt out. Reply HELP for help, or contact us at (502) 200-1851 oroffice@vsmtowingrecovery.com. Message and data rates may apply. Message frequency varies based on your request and our communications with you.

4. How We Share Information

We do not sell your personal information. We share information only as follows:

  • Communications and customer-management providers. We use a customer-relationship management (CRM) platform provided by NOZA and the LeadConnector/HighLevel platform to receive, store, and send phone, text, chat, and email communications and to keep records of requests. These providers process your information on our behalf.
  • Analytics. Google Analytics (Google LLC) helps us understand website use.
  • Hosting and security. Cloudflare hosts this website and may process connection information such as IP address to deliver and protect it.
  • Our drivers and dispatch personnel, solely to fulfill your request.
  • Authorities, when required by law, subpoena, or to protect safety and legal rights.

5. Analytics and Cookies

This website uses Google Analytics 4, which uses cookies and similar technologies to collect information such as pages viewed, approximate location, and device and browser details. We use it to understand how the site is used. To learn how Google handles this data, seeGoogle’s partner-site information. You can opt out with theGoogle Analytics opt-out browser add-on or through your browser’s cookie settings. The chat feature is provided by LeadConnector/HighLevel and may set its own cookies or identifiers to operate the chat.

6. Data Retention

We keep your information as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

7. Your Choices and Rights

You may have the right to access, correct, or delete your personal information, or to opt out of certain communications. To make a request, contact us using the information below.

8. Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or disclosure. No method of transmission or storage is completely secure.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

See also our Terms of Service.